Box Office
Box Office Hours: Monday-Friday, 10 a.m. – 3p.m.
Email: JArtsIdeas@jewishlouisville.org | Phone: 502-238-2797
Please leave a voicemail including your name and number so we can get back to you.
For quicker response time, please contact us via email.
All ticket purchasers and attendees agree to all terms and conditions outlined on this page, box office communications, and ticketing system.
House Bill No. 8: As a result of House Bill 8, the state of Kentucky will require us to charge 6% sales tax on specific services provided beginning January 1, 2023.
For information: taxanswers.ky.gov/Sales-and-Excise-Taxes
- Performances are held in the Shapira Foundation Auditorium at the Trager Family Jewish Community Center at 3600 Dutchmans Lane, Louisville, KY 40205.
- Box Office and VIP Lounge open one hour prior to showtime curtain.
- Seating will open 30 minutes prior to showtime curtain.
- Handicap accessible seating is available.
- Exchange Policy: Tickets are non-refundable but may be exchanged PRIOR to your performance time. The exchange must be for another performance time of the same production, availability permitting.
- CenterStage and the Trager Family Jewish Community Center will follow CDC Heath Guidelines and best practice recommendations. Patrons will receive email communication with current health requests, requirements, and any changes or updates to our practices.
VIP INFORMATION
For a minimal added cost, our VIPs have the opportunity to choose their seats prior to our general admission ticketholders. They also receive complimentary beer, wine, snacks from our concession stand prior to the performance and the chance to relax in our VIP lounge prior* to showtime.
*VIP seating opens 35 minutes prior to showtime followed by general admission. Please arrive with adequate time to take advantage of this opportunity. Priority seating applies only if you arrive on time. We cannot honor the advantage of priority seating if you arrive late.
CenterStage 2024-25 Season Tickets
As a season ticket holder, you can expect to enjoy a variety of benefits, such as saving 15% on tickets to MainStage productions and discounted prices for all other season offerings. Your subscription also ensures that you have guaranteed seats to some of the most popular and highly anticipated productions of the season.
2024-25 Season Tickets on Sale Now!
Season Tickets
See all four mainstage productions for a savings of 15% on the season!
| General Admission Season Ticket |
$95 ($112 value!) |
| VIP Upgrade Season Ticket | $129 ($152 value!) |
| Premium Add-on: BENT | $24 ($28 value!) |
PERKS OF BEING A VIP
Our VIPs have the opportunity to choose their seats prior to our general admission ticketholders. They also receive complimentary beer, wine, and snacks from our concession stand prior to the performance and the chance to relax in our VIP lounge prior* to showtime.
CenterStage Ticket Sales for In-Person Events
Ticket Sales
- Purchase Online – Recommended!
To view upcoming programs and purchase tickets, click here to view our calendar of events and purchase tickets securely online. Online advance sales end one hour before showtimes. To purchase online, click “Get Tickets Today”. You will be redirected to our ticket sales platform, where you can add multiple events to your shopping cart (there is a time limit). - Purchase By Phone or Email
If you would like to purchase tickets by phone, CenterStage staff will be happy assist you, subject to staff availability, on weekdays from 10 a.m. to 4 p.m. We recommend you also email jartsideas@jewishlouisville.org with your phone number, and someone will call you back to assist with your purchase. If we miss your call, please leave a voicemail with your name and number. - Box Office Hours
CenterStage’s box office operates Monday-Friday, 10am-3pm. Additionally, during a performance run, our box office opens one (1) hour prior to published showtimes. If you need assistance outside of these hours, please reach out using this email. Our staff will assist you at their earliest convenience.
Payment Types
The Centerstage box office accepts cash and credit cards (Visa, MasterCard, Discover, and American Express).
Taxes + Fees
A ticket processing fee of $1.62 will be added to each ticket purchase upon checkout for general admission. A ticket processing fee of $1.79 will be added to each ticket purchase upon checkout for VIP. A concession processing fee of $0.30 will be added to each concession item purchased upon checkout. Fees apply to online, cash, and walkup sales.
Ticket Delivery Options
For print-at-home delivery, your confirmation emails include a purchase receipt and a link to printable/mobile tickets. Patrons can present either printed tickets or the ticket bar/QR code on their mobile device to gain entry. If you forget or can’t find your tickets, visit the box office upon arrival and our staff will assist you. Be prepared to provide your name and email on the ticket order.
REFUND POLICY
CenterStage is a community theatre and we rely on ticket sales to support our production costs in order to bring high-quality theatre you! All ticket sales are final. There are NO REFUNDS. In the case of an announced program cancellation or rescheduling, ticketholders will be notified via email of their options. In lieu of refund, please consider donating the value of your ticket to Centerstage. Thank you for your understanding.
Exchanging Tickets
Exchanges free of charge! Please follow the directions below to ensure a quick and easy exchange! We operate with a small number of staff, therefore, contacting us during business hours is best. Patrons must contact the box office 24 hours before their scheduled performance to guarantee exchanges.
To Exchange your ticket(s), please EMAIL jartsideas@jewishlouisville.org with the following information:
- First and Last name on the ticket order,
- Email address associated with that name/order,
- Phone number
- Date of original performance purchased
- Date/Time of requested performance for exchange
Exchanges are subject to the availability of seating for their preferred performance time. In the event that an exchange is unable to be made, and the ticket holder cannot attend the show, Centerstage cannot refund tickets.
Sold Out Shows
Please check your event here and click on the “Get Tickets today” link for up-to-the-minute availability. Once a performance is sold out, it will be removed from our ticketing service. There will be no waitlist option available.
Seating
All seating is on a first-come, first-served basis. Our VIP experience offers early-access seating for an additional cost. See an usher if you need assistance with accessible seating or finding a seat. Please observe signage for available and unavailable seating.
Late Arrival
Latecomers will be seated at the discretion of the staff and ushers at an appropriate break in the show to avoid disruption. Latecomers are not guaranteed reserved, assigned, adjacent, or saved seats. We thank you for your cooperation and understanding.
Food + Concessions
Our concession stand is located at the back of the auditorium. Concessions, including wine and beer, are available at most productions. For alcoholic beverages, you must present a valid ID. NO outside food or beverages are allowed in the theater.
Please be kind to the bartender. Please bring cash to tip them.
Venue Details
CenterStage programs, unless otherwise specified, take place at the Trager Family Jewish Community Center on Dutchman’s Lane (hours + location).
Accessibility
The Trager Family JCC is ADA-compliant. If you need a front-row seat, aisle seat, or wheelchair-accessible space, please indicate when purchasing tickets.
Parking
There is free, ample, and accessible parking in the Trager Family JCC parking lot and nearby at the Shalom Towers.
Ticket Sales
- Purchase Online – Recommended!
To view upcoming programs and purchase tickets, click here to view our calendar of events and purchase tickets securely online. Online advance sales end one hour before showtimes. To purchase online, click “Get Tickets Today”. You will be redirected to our ticket sales platform, where you can add multiple events to your shopping cart (there is a time limit). - Purchase By Phone or Email
If you would like to purchase tickets by phone, CenterStage staff will be happy assist you, subject to staff availability, on weekdays from 10 a.m. to 4 p.m. We recommend you also email jartsideas@jewishlouisville.org with your phone number, and someone will call you back to assist with your purchase. If we miss your call, please leave a voicemail with your name and number. - Box Office Day-of-Show Hours
CenterStage at the Trager Family JCC does not have an on-site box office during regular business hours. If you need assistance, please contact the box office by phone or email. Our box office opens 1 hour prior to published showtimes and theater doors open 30 minutes prior to published showtimes. The box office closes five (5) minutes after the show starts.
Payment Types
The Centerstage box office accepts cash and credit cards (Visa, MasterCard, Discover, and American Express).
Taxes + Fees
A ticket processing fee of $1.62 will be added to each ticket purchase upon checkout for general admission. A ticket processing fee of $1.79 will be added to each ticket purchase upon checkout for VIP. A concession processing fee of $0.30 will be added to each concession item purchased upon checkout. Fees apply to online, cash, and walkup sales.
Ticket Delivery Options
For print-at-home delivery, your confirmation emails include a purchase receipt and a link to printable/mobile tickets. Patrons can present either printed tickets or the ticket bar/QR code on their mobile device to gain entry. If you forget or can’t find your tickets, ask the box office to look you up in the system.
TICKET SALES ARE FINAL
All ticket sales are final. There are no refunds. All programs are subject to change or rescheduling without notice. In the case of a program postponement or rescheduling, your tickets will automatically transfer to the new date once announced. In the case of an announced program cancellation, ticketholders will be notified via email of their options.
Exchanging Tickets
Patrons must contact the box office 24 hours before their scheduled performance. To exchange tickets, they must call the Box Office to complete this transaction. The patron must also receive the same type of ticket they had already purchased. This is subject to the availability of seating for their preferred performance time.
Sold Out Shows
Please check your event here and click on the “Get Tickets today” link for up-to-the-minute availability. Once a performance is sold out it will be removed from our ticketing service. Any remaining tickets will be sold on a first-come walk-up basis at the door. If the website says sold out, please do not call, or come to the venue.
Seating
All programs are general admission, with seating on a first-come, first-served basis. See an usher if you need assistance with accessible seating or finding a seat. We also offer VIP experiences for an added cost. We do offer seats on the floor that will have a sign if they are wheelchair accessible. Please observe signage for available and unavailable seating. Select shows are reserved seating. Patrons needing special assistance, additional entry time, or accessible seating can choose accordingly or indicate those needs upon purchase. Additionally, if a show is sold out you may meet the box office in person and day of performance to join a wait list. Any unclaimed seating 5 minutes prior to performance will be given to patrons on the waitlist.
Late Arrival
Latecomers will be seated at the discretion of the staff, ushers, and/or management at an appropriate break in the show to avoid disruption. Latecomers are not guaranteed reserved, assigned, adjacent, or saved seats. If your seats have not been claimed 5 minutes prior to the performance they will be given to patrons on the waitlist. We thank you for your cooperation and understanding.
Food + Concessions
Concessions, including wine and beer, are often available. For alcoholic beverages, you must present a valid ID. NO outside food or beverages are allowed in the theater.
Please be kind to the bartender. Please bring cash to tip them.
Venue Details
CenterStage programs, unless otherwise specified, take place at the Trager Family Jewish Community Center on Dutchman’s Lane (hours + location).
Accessibility
The Trager Family JCC is ADA-compliant. If you need a front-row seat, aisle seat, or wheelchair-accessible space, please indicate when purchasing tickets.
Parking
There is free, ample, and accessible parking in the Trager Family JCC parking lot and nearby at the Shalom Towers.