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Know Before You Go

Box Office

Box Office Hours: Sunday-Wednesday, 10 a.m. – 4 p.m.
Email:
 JArtsIdeas@jewishlouisville.org | Phone: 502-238-2797 
For quicker response time, please contact us via email.

All ticket purchasers and attendees agree to all terms and conditions outlined on this page, box office communications, and ticketing system.

VIP Information

For a minimal added cost, our VIPs have the opportunity to choose their seats prior to our general admission ticketholders. They also receive complimentary beer and wine from our concession stand and the chance to relax in our VIP lounge prior* to showtime and at intermission. 

*VIP seating opens 35 minutes prior to showtime followed by general admission. Please arrive with adequate time to take advantage of this opportunity. 

Know Before You Go

  • Performances are held in the Shapira Foundation Auditorium at the Trager Family Jewish Community Center at 3600 Dutchmans Lane, Louisville, KY 40205.
  • Box Office and VIP Lounge open one hour prior to showtime curtain.
  • Seating will open 30 minutes prior to showtime curtain.
  • Handicap accessible seating is available. 
  • Exchange Policy: Tickets are non-refundable but may be exchanged PRIOR to your performance time. The exchange must be for another performance time of the same production, availability permitting. 
  • CenterStage and the Trager Family Jewish Community Center will follow CDC Heath Guidelines and best practice recommendations. Patrons will receive email communication with current health requests, requirements, and any changes or updates to our practices. 

CenterStage Ticket Sales for In-Person Events

Ticket Sales

  • Purchase Online – Recommended!
    To view upcoming programs and purchase tickets, click here to view our calendar of events and purchase tickets securely online. Online advance sales end one hour before showtimes. To purchase online, click “Get Tickets Today”. You will be redirected to our ticket sales platform, where you can add multiple events to your shopping cart (there is a time limit).
  • Purchase By Phone or Email
    If you would like to purchase tickets by phone, CenterStage staff will be happy assist you, subject to staff availability, on weekdays from 10 a.m. to 4 p.m. We recommend you also email jartsideas@jewishlouisville.org with your phone number, and someone will call you back to assist with your purchase. If we miss your call, please leave a voicemail with your name and number.
  • Box Office Day-of-Show Hours
    CenterStage at the Trager Family JCC does not have an on-site box office during regular business hours. If you need assistance, please contact the box office by phone or email. Our box office opens 1 hour prior to published showtimes and theater doors open 30 minutes prior to published showtimes. The box office closes five (5) minutes after the show starts.

Payment Types
The Centerstage box office accepts cash and credit cards (Visa, MasterCard, Discover, and American Express).

Taxes + Fees
A ticket processing fee of $1.62 will be added to each ticket purchase upon checkout for general admission. A ticket processing fee of $1.79 will be added to each ticket purchase upon checkout for VIP. A concession processing fee of $0.30 will be added to each concession item purchased upon checkout. Fees apply to online, cash, and walkup sales.

Ticket Delivery Options
For print-at-home delivery, your confirmation emails include a purchase receipt and a link to printable/mobile tickets. Patrons can present either printed tickets or the ticket bar/QR code on their mobile device to gain entry. If you forget or can’t find your tickets, ask the box office to look you up in the system.

TICKET SALES ARE FINAL
All ticket sales are final. There are no refunds. All programs are subject to change or rescheduling without notice. In the case of a program postponement or rescheduling, your tickets will automatically transfer to the new date once announced. In the case of an announced program cancellation, ticketholders will be notified via email of their options.

Exchanging Tickets
Patrons may exchange tickets one week before their scheduled performance. To exchange tickets, they must call the Box Office to complete this transaction. The patron must also receive the same type of ticket they had already purchased. This is subject to the availability of seating for their preferred performance time.

Sold Out Shows
Please check your event here and click on the “Get Tickets today” link for up-to-the-minute availability. Once a performance is sold out it will be removed from our ticketing service. Any remaining tickets will be sold on a first-come walk-up basis at the door. If the website says sold out, please do not call, or come to the venue. For sold-out shows, there are no waitlists or standby lines at the door.

Seating
All programs are general admission, with seating on a first-come, first-served basis. See an usher if you need assistance with accessible seating or finding a seat. We also offer VIP experiences for an added cost. We do offer seats on the floor that will have a sign if they are wheelchair accessible. Please observe signage for available and unavailable seating. Select shows are reserved seating. Patrons needing special assistance, additional entry time, or accessible seating can choose accordingly or indicate those needs upon purchase.

Late Arrival
Latecomers will be seated at the discretion of the staff, ushers, and/or management at an appropriate break in the show to avoid disruption. Latecomers are not guaranteed reserved, assigned, adjacent, or saved seats. We thank you for your cooperation and understanding.

Food + Concessions
Concessions, including wine and beer, are often available. For alcoholic beverages, you must present a valid ID. NO outside food or beverages are allowed in the theater.

Please be kind to the bartender. Please bring cash to tip them.

Venue Details
CenterStage programs, unless otherwise specified, take place at the Trager Family Jewish Community Center on Dutchman’s Lane (hours + location).

Accessibility
The Trager Family JCC is ADA-compliant. If you need a front-row seat, aisle seat, or wheelchair-accessible space, please indicate when purchasing tickets.

Parking
There is free, ample, and accessible parking in the Trager Family JCC parking lot and nearby at the Shalom Towers.